WristPlanner is a smart, end-to-end solution designed to help municipalities efficiently manage and resolve local issues reported by residents. By integrating a user-friendly mobile app with Microsoft Teams and wearable technology, WristPlanner ensures that problems are addressed quickly, transparently, and with full accountability.
The WristPlanner system begins with residents using a dedicated mobile app to report local issues such as potholes, broken streetlights, or instances of illegal dumping. Each report includes a brief description, optional geolocation data, and photo documentation captured directly from the user’s device.
Once a report is submitted, it is automatically converted into a task within Microsoft Teams Planner. This seamless integration ensures that the issue enters the municipality’s internal workflow without delay. A municipal employee then reviews the task. If the report is deemed invalid or falls outside the municipality’s jurisdiction, it can be rejected with an explanation. Valid reports are approved and forwarded to the WristPlanner TaskBoard—a specialized Microsoft Teams add-on designed for efficient task scheduling.
Within the Task Board, municipal staff can assign the issue to a specific service worker, set a resolution date and time, and include any relevant notes or instructions. The assigned service worker receives the task on their smartwatch or mobile device, allowing them to accept the assignment, navigate to the location, carry out the necessary intervention, and mark the task as completed. They can also attach notes or photos as part of the completion process.
Throughout this entire workflow, residents are kept informed via the mobile app. They receive confirmation when their issue is submitted, updates as it progresses through the system, and a final notification once the problem has been resolved. This transparent communication loop not only enhances accountability but also builds trust between the municipality and its citizens.
WristPlanner brings a new level of transparency and responsiveness to municipal operations. Residents are no longer left wondering about the status of their reports—they receive timely updates at every stage, from submission to resolution. This open communication fosters trust and encourages civic engagement.
For municipal employees, the solution streamlines internal workflows by integrating seamlessly with Microsoft Teams. Tasks are automatically created, reviewed, and scheduled within a familiar environment, reducing the learning curve and minimizing the need for additional training or IT support. The intuitive WristPlanner Task Board makes it easy to assign tasks, manage schedules, and monitor progress in real time.
Service workers benefit from the mobility and convenience of receiving assignments directly on their smartwatches or mobile phones. This ensures they are always informed, even in the field, and can respond quickly and efficiently to service requests.
Overall, WristPlanner enhances operational efficiency, improves communication between municipalities and residents, and ensures that every reported issue is handled with accountability and care.
WristPlanner is built to work entirely within the Microsoft ecosystem—leveraging Microsoft Teams, Teams Planner, and the WristPlanner Teams add-on—without requiring any third-party database or external infrastructure. This architecture not only simplifies the initial setup and reduces IT overhead, but also ensures that municipal employees can work in an environment they already know and trust. The result is faster adoption, smoother onboarding, and more effective collaboration across departments.
WristPlanner represents a modern, practical solution for municipalities seeking to improve service delivery, citizen engagement, and internal coordination. By combining the power of Microsoft Teams, Teams Planner, and the WristPlanner Teams add-on, it eliminates the need for complex third-party systems while offering a streamlined, intuitive experience for all users. From the moment a resident reports an issue to the final resolution in the field, every step is connected, transparent, and efficient. WristPlanner not only helps municipalities respond faster and smarter—it builds stronger, more connected communities.